Frequently Asked Questions
In the first 15-minute consultation, we introduce our services and walk you through our process.
If you decide to move forward with us, we will assign you a stylist and send you a customer profiling survey to get details on your preferences and event so that the stylist can better understand you.
Through the customer profiling survey we collect 20+ data points to get to know you better, understand your unique style, preferences, and gather information about your event(s); our stylist then uses this information to begin developing the first rendering of the silhouette.
Based on your customer profile our stylist will develop, present to you, and as needed, iterate on silhouettes based on different combinations of colors, fabrics, patterns, and designs. Depending on your the intricacy of your style, process can take anywhere from 1 to 2 weeks to finalize the silhouette.
As many as we need to create an outfit of your desire.
We give you precise guidance that allows for a convenient and effortless way to measure yourself using a regular measuring tape. We also ask that you upload photos (front, back and side views). Our stylist cross-references the measurements you upload against the photos to ensure accuracy.
If you’d prefer a professional to measure you, the guidance and a stipend makes it easy for you to coordinate the process with your local dry cleaner or tailor.
As soon as the silhouette is finalized, our tailors start procuring the fabric and the garment making process begins. The garment making process can take approximately 1 week and depends on the intricacies of the selected silhouette..
From the time you finalize your outfit with the stylist until the outfit reaches your doorstep, it could take as little as 3 weeks and may depend on your locations. Expedited shipping is available at an additional charge that will be covered by the customer.
Shipping and handling of garments from initial manufacturing to your doorstep is free of charge. Any additional shipping and handling as it pertains to returns, additional alterations, etc. will be the responsibility of the customer. Expedited shipping is available at an additional charge that will be covered by the customer.
At the time when you finalize the silhouette with the stylist or when the number of iterations based on the selected package are complete, whichever comes first, we will send you an invoice for the garment. At this point the silhouette will be finalized.
Given the bespoke nature of the business, any final garments once received by the customer cannot be returned. If the garment is defective or the final result is not aligned with the finalized silhouette, we will replace the garment for no charge or give you store credit to be used for any future purchases. Please note, shipping and handling for any returns will be covered by the customer.
We are located in the US with manufacturing operations in India and proudly service all parts of the world.
We will make every effort to display as accurately as possible all renderings as it pertains to their colors, patterns, and design. These may vary depending on which device, operating system, or web browser, you use and cannot guarantee complete accuracy of the renderings.